Moving comes with a lot of questions — and we’re here to make things simpler. Browse our FAQs to learn what to expect, how we work, and how we make your move smooth and stress-free.
We understand how overwhelming moving can feel. Our FAQ section covers the questions we hear most, so you can get the information you need fast. Still unsure about something? Reach out — our team is always ready to assist.
Slapshot Moving & Storage has been operating in Edmonton for over 33 years, completing tens of thousands of residential and commercial moves. Our experience allows us to manage moves with structure, efficiency, and professionalism. Clients choose us because they want a team that knows how to protect homes, handle heavy and fragile items properly, and keep the entire process organized from start to finish.
Yes. We operate year-round. Edmonton weather is part of the job, and our crews are trained to work safely and efficiently in all seasons.
We service Edmonton and the Greater Area (Leduc, Beaumont, Fort Saskatchewan, Sherwood Park, Spruce Grove, Stony Plain and more) for local moves. We also provide long-distance moving services across Alberta and throughout Canada, from British Columbia all the way to Ontario, depending on availability and scheduling.
Moving costs are based on the size of the move, the amount of furniture and boxes, access conditions (stairs, elevators, long carries), distance between locations, and any additional services such as packing, storage, or specialty item handling. This ensures pricing reflects the actual work required to complete the move properly.
Yes. Most moves have a minimum number of billable hours based on crew size and scope. This allows the crew to complete proper protection, loading, transportation, and unloading without cutting corners.
Demand is higher on weekends, month-end, and during peak seasons. Rates may vary depending on availability and scheduling.
Booking early is recommended, especially for month-end, weekends, and summer dates. These slots tend to fill up quickly.
Estimates are accurate when the information provided matches the move. Changes such as additional items, added stairs, elevator delays, long carry distances, or extra stops will affect the total time required. This is standard across the moving industry and ensures work is done safely rather than rushed. However, we always strive to keep you within the estimated time we provided. Our goal has always been to help our customers save as much money as possible while not sacrificing on the quality of their move.
For local moves within Edmonton, travel time is included in your minimum booking. This covers travel from our facility to your pickup location, between locations, and return as required.
A common trend we have seen amongst some moving companies is to charge travel time in addition to a 3 hour minimum working time. Meaning your minimum time to complete the job is 4 hours. We do not operate that way. Our goal is to save you as much as possible and we have always operated that way.
Flat-rate pricing may be available for certain moves depending on size and complexity. Most local moves are billed hourly to ensure fairness and transparency.
Yes. Rescheduling is possible depending on availability. Notice requirements apply, and deposits are typically transferred to the new date when sufficient notice is provided.
Someone must be present at the beginning of the move to provide access and instructions, and at the end to complete a walkthrough and confirm completion. If you cannot be present, a trusted representative must be arranged in advance.
For safety and insurance reasons, clients should not participate in lifting or carrying. Our crews are trained professionals and handle all physical aspects of the move.
Moves may take longer due to access delays, elevators, weather, traffic, or changes in inventory. The crew will continue working safely and professionally until the move is completed.
If the move finishes earlier than expected, billing reflects the actual time worked, subject to any minimum charges.
Clear pathways inside and outside the home, secure pets, and set aside items not being moved. Boxes should be sealed and labeled. In winter, walkways and driveways should be cleared of snow and ice for safety.
Valuables such as jewelry, documents, cash, medications, keys, chargers, and personal essentials should always stay with you.
Absolutely! Boxes must be sturdy, sealed properly, and not overloaded. Heavy items should be packed in small boxes and lighter items in larger boxes. Pro tip: Labeling your boxes will help you stay organized during the unloading process.
Yes. Professional packing services are available for full homes or specific areas such as kitchens, fragile items, or time-sensitive moves.
Yes. Unpacking services are available to help clients settle in faster and remove packing materials once completed.
Hazardous materials such as gasoline, propane tanks, paint, chemicals, and perishable food items cannot be transported.
Fragile items must be individually wrapped, cushioned, and packed tightly so nothing shifts during transport.
Each item should be wrapped individually, placed securely, and packed in reinforced boxes filled completely to prevent movement.
Artwork and mirrors require rigid cartons, padding, and corner protection. High-value pieces should be identified so they are handled with extra care.
Yes. Empty drawers reduce overall weight, prevent strain on the furniture frame, and make items safer to move. Removing contents also helps prevent shifting or damage during transport.
Yes. Hanging clothes can be transported efficiently using wardrobe-style methods. Wardrobe boxes are available for purchase, upon request, and allow clothes to be moved directly from the closet to the box without folding. This option is ideal for suits, dresses, and garments that need to stay wrinkle-free.
Standard furniture, such as bed frames, is disassembled and reassembled as part of the move when required. Larger, complex, or specialty furniture should be identified in advance so proper tools and time can be planned accordingly.
Appliances should be emptied, cleaned, disconnected, and fully dried before moving day. Refrigerators and freezers must be defrosted in advance to prevent water leakage during transport. Any loose parts, shelves, or hoses should be secured or packed separately to avoid shifting or damage.
Yes. Televisions must be properly protected for safe transport. We will use our padded blanket wraps to secure your televisions. However, we strongly recommend using TV moving boxes designed to secure screens and reduce the risk of damage. TV boxes are available for rent and can be provided for the duration of your move. Wall-mounted TVs should be removed prior to moving day unless removal has been arranged in advance.
Elevator bookings, building notifications, and deposits are handled by the client. Once confirmed, our crew works within the approved moving window.
Yes. Internal moves between units or floors are handled regularly.
Elevator booking times, loading access, parking instructions, and building policies must be confirmed prior to moving day.
Upright pianos can be moved using proper equipment and controlled handling methods. Access conditions must be confirmed in advance. Our team will guide you through the process and send you a specialized checklist to ensure you are well prepared for your Piano move.
Yes. Safes and other heavy or oversized items are moved using proper equipment and controlled handling techniques. Each move is planned based on the item’s weight, size, and access conditions to ensure safe transport while protecting both the item and the surrounding property. Please contact our team and can let you know if we will be able to service your request.
Yes. Antiques and high-value items are handled with added care. Items are padded, wrapped, and positioned strategically within the truck to minimize movement during transport. For fragile or irreplaceable pieces, professional packing is recommended to provide the highest level of protection. Please contact our team and can let you know if we will be able to service your request.
Yes. Moves involving storage and delayed delivery are planned and handled regularly.
We take steps to protect your home throughout the moving process. Floor runners are used to help prevent dirt and scuffs, and doorways are protected to reduce the risk of frame or trim damage. Furniture is padded and wrapped to avoid marks or contact with walls while items are being moved in and out.
Pre-existing damage should be identified prior to moving. This avoids confusion after the move is completed. Our professional movers will do a walkthrough prior to the move and will let you know of any damages they see prior to moving your belongings.
All items are handled with care. However, we cannot assume responsibility for the internal packing of boxes packed by customers. To reduce the risk of damage, we recommend using proper packing materials or professional packing services for fragile or high-value items.
No. For insurance and liability reasons, only authorized crew members are permitted in company vehicles.
We offer multiple valuation protection options to ensure your belongings are protected during your move. Every move includes standard valuation protection at no additional cost, with optional higher coverage levels available for added peace of mind.
Standard Valuation Protection (Included)
All moves include standard valuation protection at $0.60 per pound per article, as required by industry regulations. This coverage is provided at no additional cost and applies while your belongings are in our care.
For customers who want additional protection, higher valuation coverage options are available:
Pro Coverage at $5.00 per pound per article
Elite Coverage at $10.00 per pound per article
These options increase the level of liability coverage applied to your belongings during the move.
Choosing the right level of coverage depends on the value of your items and your comfort level with risk. Full details are outlined in your moving contract.
Valuation protection defines the level of responsibility assumed for your belongings in the event of damage or loss during the move. Coverage is calculated based on the weight of the items being moved, rather than the individual replacement value of each item.
This system is standard across the moving industry and allows customers to select the level of protection that best fits their needs.
No. Valuation protection is not insurance. It is a form of limited liability coverage applied during the moving process. Customers are encouraged to check with their home insurance provider to determine whether additional moving coverage is included or can be added for broader protection.
We do not sell insurance directly. We provide valuation-based liability coverage options as outlined above. For comprehensive insurance coverage beyond valuation protection, customers should consult their personal insurance provider.
Yes. A deposit is required to secure your moving date and time. This deposit is applied toward your total moving cost and is reflected clearly on your invoice. Deposits allow us to reserve crews, equipment, and scheduling specifically for your move.
Payment timing depends on the type of move and is clearly communicated before moving day. For local moves, payment is typically due upon completion of the move. For long-distance or extended moves, payment timing may vary and will be confirmed in advance.
We accept standard payment methods, including major credit cards and electronic transfer. Accepted payment options are outlined prior to moving day to avoid confusion.
With over three decades of experience, we understand that trust comes from clarity. Our process is designed to remove uncertainty so clients can move forward with confidence.
